The software will first scan and then provide you with the diagnose results. After completing the setup of the printer with the software, select the issue for which you want to fix. Then, from the list of the connected printers, you need to select the required printer. During the installation process, the very first thing the software will ask you to do is to choose your printer. Once the setup file is downloaded, open the file, and start with the installation process. Then, search for the HP Print and Scan Doctor software, and click on the Download link. Therefore, to install the genuine version of the software, you need to go to the HP Printer’s official website. If these steps are not followed properly, then also this could happen that your software won’t work. Follow the instructions to fix it.It is very important to follow the right set of steps for the proper installation of the software.

An X indicates the printer has a problem.

An exclamation mark means a test failed and was skipped.

A wrench means a problem was found and fixed.

Scan to computer is currently unavailable.

An error occurred while communicating with the HP imaging device.

An error occurred communicating with the scanning device.

Can not print or other printing problems.

HP Print and Scan Doctor can help with the following printer issues: If there is a connection problem, follow the instructions in the tool.ĭepending on the problem, click either Fix Printing or Fix Scanning and follow the instructions HP Print and Scan Doctor provides. Turn your printer/scanner on and click Retry if your printer is not listed.

After downloading and having HP Print and Scan Doctor open, click Start and choose your printer. You can even troubleshoot connectivity errors right from the interface. HP Print and Scan Doctor are designed to be intuitive, allowing anyone to troubleshoot print or scan issues with relative ease. HP Print and Scan Doctor provides you with a fix for several typical HP printer/scanner issues and more.

Scan doctor for hp printer